I bought a AI file, but can't open it.
Adobe Illustrator freezes at opening the file.
I tried to do conversion to PDF and PSD, but it also fails.
Maybe it is possible to send me the file in PSD format?
Thank you for contacting us. We have had a report about this from another user as well and are investigating the issue. I've confirmed that you licensed the asset and have granted you a replacement license. Please select a different image.
~greetings, I spotted this question on the forum from some time ago, but am struggling with the same issue. I am unable to download 3 ai files. Please Help! ~thank you kindly
I'm sorry you are having trouble downloading files. If you are downloading to Illustrator can you please try downloading from the Adobe Stock website. If you are unable to download via the website please try the following:
Let us know what you discover it may help others with this issue.