Can't open download (SVG file)

New Here ,
Sep 30, 2018 Sep 30, 2018

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Hi,

I bought 1 license for:

jardiniers en équipe - Koop deze stockvector en ontdek vergelijkbare vectoren op Adobe Stock | Adobe...

I can't open this file.

Tried illustrator, photoshop, and tried convert tools on internet.

I think the download / file is corrupt.

How to solve?

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Adobe Employee ,
Oct 01, 2018 Oct 01, 2018

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Hi Joachim,

We apologize for the inconvenience caused to you.

Let me get this file(195300053) checked from the product team. I will update this thread as soon as I hear from you. Appreciate your patience.

Regards,

Twarita

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Adobe Employee ,
Oct 01, 2018 Oct 01, 2018

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Joachim,

Our product team has confirmed that the illustration is good, with all layers and everything being vectorized. The only problem is that the image is way bigger than the artwork. You need to go back with the zoom to 3.13% to see the illustration. Please see the screenshot below:

I am sharing with you the same file in AI format. Please check your Email and let me know if that works for you.

Regards,

Twarita

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New Here ,
Oct 01, 2018 Oct 01, 2018

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Ah ok, thanks for the response!

Met vriendelijke groet,

Joachim

Van: twaritar3263062

Verzonden: maandag 1 oktober 2018 18:57

Aan: Joachim Bosman

Onderwerp:  Can't open download (SVG file)

Can't open download (SVG file)

created by twaritar3263062 in Adobe Stock - View the full discussion

Joachim,

Our product team has confirmed that the illustration is good, with all layers and everything being vectorized. The only problem is that the image is way bigger than the artwork. You need to go back with the zoom to 3.13% to see the illustration. Please see the screenshot below:

https://forums.adobe.com/servlet/JiveServlet/downloadImage/2-10651173-1583426/900-582/pastedImage_0....

I am sharing with you the same file in AI format. Please check your Email and let me know if that works for you.

Regards,

Twarita

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Adobe Employee ,
Oct 01, 2018 Oct 01, 2018

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You are welcome!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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