Just downloaded two file's and I can't open , it keep's saying could not be opened file is damaged or use a file format that preview doesn't recognize , I'm on a Mac am I doing something wrong , what am I missing to make this work .
We apologize for the inconvenience caused to you.
Could you please share the file IDs which you are referring to so that we can assist you further?
Sorry to hear that. I have checked the images at my end and did not encounter the same issue.
Please confirm the application you are currently using?
Also, I believe the asset wasn't downloaded successfully. Would you please mind downloading the image again (using a different browser) from your license history.
>Go to stock.adobe.com.
>Sign in with your Adobe ID and password.
> Click on the license history.
> Select the download option as shown in the screenshot.
If you still face issues, feel free to update this thread.