Can't open the downloaded illustration: 49000633

New Here ,
May 08, 2018 May 08, 2018

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Hi!

I have recently bought an image through Adobe Stock using up 1 credits, but it doesn't work.

I can’t open it.

Illustrator said: the illustration can not be opened. (I have tried it with other programs too, but nithing).

I had already downloaded several pictures before, never had a problem.

The item number: File #: 49000633

Thanks

Nati

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correct answers 1 Correct Answer

Adobe Employee , May 09, 2018 May 09, 2018
Hi Natalia,I apologize for the delay in response.I've got the file checked from the team and it appears to be corrupted from the back-end as well.Since we cannot fix this file from our end, I've added 1 license to your account so that you can use it against this image and download a separate one.Hope this helps!Regards,Sheena

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Adobe Employee ,
May 08, 2018 May 08, 2018

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Hi Natalia,

We apologize for the inconvenience caused to you.

Let me get this file checked by the concerned team. I will update you once I hear from them. Appreciate your patience.

Regards

Twarita

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Adobe Employee ,
May 09, 2018 May 09, 2018

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Hi Natalia,

I apologize for the delay in response.

I've got the file checked from the team and it appears to be corrupted from the back-end as well.

Since we cannot fix this file from our end, I've added 1 license to your account so that you can use it against this image and download a separate one.

Hope this helps!

Regards,

Sheena

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