Copy link to clipboard
Copied
Since Adobe chat support is nearly useless I'm hoping someone can help me out here. I'm unable to save any assets to my CC library from Adobe Stock.
I get an error each time:
"Could not save asset into Stock Photos"
I've restarted CC, logged out and back in, restarted computer, cleared cache to on avail. My other team members on the account are having the same issue. Any ideas?
Hi M.,
There are a few reasons you might be getting that error. Is it only one library or all libraries?
Copy link to clipboard
Copied
Hi, are you trying this flow on Adobe Stock Website? Or you are using Stock search within CCLibraries Panel?
Copy link to clipboard
Copied
Trying to save the asset via the Adobe Stock Website.
Copy link to clipboard
Copied
Few questions:
- Could you please give more details about the library you are trying to save to?
Do you own it, is it collaborated one? Maybe the name of the library is long or has special characters etc?
- The library you are trying to save to - does it contain 1000+ assets?
Thank you,
Mariia
Copy link to clipboard
Copied
The library has 1,001 assets in it. Creating a new library did the trick.
It would be nice to add a message stating that the library can no longer accept any more assets once it reaches 1,001 instead of just stating a generic error message.
Copy link to clipboard
Copied
John sepubig cheatet
Copy link to clipboard
Copied
Hi M.,
There are a few reasons you might be getting that error. Is it only one library or all libraries?
Please update this thread with what you discover. Your feedback can be helpful to others.
EBQ
Copy link to clipboard
Copied
The library has 1,001 assets in it. Creating a new library did the trick.
It would be nice to add a message stating that the library can no longer accept any more assets once it reaches 1,001 instead of just stating a generic error message.