can you refund these licenses

Nov 13, 2020

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i join to 'adobe stock free trial for 1 month plan

and it saids 10 free assets a month.

i think <prepiere pro motion templets> could be downloaded with this plan,

because just i click the files, then it downloaded right away !

 

but i realized that they didnt counted as a free asset after download these..

i received 3 of payment confirmation emails from adobe

ADB143050661

ADB143053637

ADB143050628

 

i can accept one of them FILE #:  256237853

Motion Graphics Template (US$19.99) (Licensed)

but other ones i don't need.

 

can help me?

i prefer to get refund

 

 

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Account management, Licensing, Plans and purchase

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can you refund these licenses

Nov 13, 2020

Copy link to clipboard

Copied

i join to 'adobe stock free trial for 1 month plan

and it saids 10 free assets a month.

i think <prepiere pro motion templets> could be downloaded with this plan,

because just i click the files, then it downloaded right away !

 

but i realized that they didnt counted as a free asset after download these..

i received 3 of payment confirmation emails from adobe

ADB143050661

ADB143053637

ADB143050628

 

i can accept one of them FILE #:  256237853

Motion Graphics Template (US$19.99) (Licensed)

but other ones i don't need.

 

can help me?

i prefer to get refund

 

 

TOPICS
Account management, Licensing, Plans and purchase

Views

21

Likes

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 13, 2020 0
Most Valuable Participant ,
Nov 14, 2020

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Whatever reply you get, don't forget to cancel the plan BEFORE the end of the trial, or you will pay for the whole year!

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Nov 14, 2020 0
Adobe Employee ,
Nov 16, 2020

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Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue.

EBQ

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Nov 16, 2020 1
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