can you refund these licenses

Report · Nov 13, 2020

i join to 'adobe stock free trial for 1 month plan

and it saids 10 free assets a month.

i think <prepiere pro motion templets> could be downloaded with this plan,

because just i click the files, then it downloaded right away !

but i realized that they didnt counted as a free asset after download these..

i received 3 of payment confirmation emails from adobe

i can accept one of them FILE #: 256237853

Motion Graphics Template (US$19.99) (Licensed)

but other ones i don't need.

can help me?

i prefer to get refund

Report · Nov 14, 2020

Whatever reply you get, don't forget to cancel the plan BEFORE the end of the trial, or you will pay for the whole year!

Report · Nov 16, 2020

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue.

EBQ

Adobe Support Community