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I have just bought 16 pictures, unfortunately I have downloaded one of them wrong (Silhouette man jumps get away from LOSE to the WIN with sunrise.), Can it be canceled?
Hi Helle,
I see you have an Adobe account under the same ID as with forums.
Unfortunately, there is no way to cancel the purchase. However, I have added 1 image license to your account so that you can use it against a different image.
Hope this helps!
Feel free to update this thread in case of any additional questions.
Regards,
Twarita
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Hi Helle,
I see you have an Adobe account under the same ID as with forums.
Unfortunately, there is no way to cancel the purchase. However, I have added 1 image license to your account so that you can use it against a different image.
Hope this helps!
Feel free to update this thread in case of any additional questions.
Regards,
Twarita
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Hi Twarita
Can you help me again.
Adobe has started billing me for 220, - each month.
It seems that it's for 3 pictures every month, but I paid them as I used them, NOT as a subscription
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Hi Helle,
I have checked your account details and noticed that you have an active Adobe Stock 3 images per month(month-month) plan, purchased on 04 Jun 2018. For this subscription you are being charged monthly (amount: 220.00 DKK).
Feel free to update this thread in case of any additional questions.
Regards,
Twarita