cancel a purchase image

New Here ,
Jun 05, 2018

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I have just bought 16 pictures, unfortunately I have downloaded one of them wrong (Silhouette man jumps get away from LOSE to the WIN with sunrise.), Can it be canceled?

Skærmbillede 2018-06-05 kl. 13.30.14.png

Hi Helle,

I see you have an Adobe account under the same ID as with forums.

Unfortunately, there is no way to cancel the purchase. However, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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cancel a purchase image

New Here ,
Jun 05, 2018

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I have just bought 16 pictures, unfortunately I have downloaded one of them wrong (Silhouette man jumps get away from LOSE to the WIN with sunrise.), Can it be canceled?

Skærmbillede 2018-06-05 kl. 13.30.14.png

Hi Helle,

I see you have an Adobe account under the same ID as with forums.

Unfortunately, there is no way to cancel the purchase. However, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Jun 05, 2018 0
Adobe Employee ,
Jun 05, 2018

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Hi Helle,

I see you have an Adobe account under the same ID as with forums.

Unfortunately, there is no way to cancel the purchase. However, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Jun 05, 2018 0
New Here ,
Aug 20, 2018

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Hi Twarita

Can you help me again.

Adobe has started billing me for 220, - each month.
It seems that it's for 3 pictures every month, but I paid them as I used them, NOT as a subscription

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Aug 20, 2018 0
Adobe Employee ,
Aug 20, 2018

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Hi Helle,

I have checked your account details and noticed that you have an active Adobe Stock 3 images per month(month-month) plan, purchased on 04 Jun 2018. For this subscription you are being charged monthly (amount: 220.00 DKK).

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Aug 20, 2018 0
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