Cancel Adobe Stock Plan!

New Here ,
Dec 08, 2018 Dec 08, 2018

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Out of the blue I get an email saying my payment method for Adobe Stock needs to be updated! I haven't signed up for Adobe Stock! I had it several months ago, but cancelled it, now out of nowhere  it comes back wanting another $28.

Please cancel this POS product! What a total scam. You website sucks and is completely unhelpful and does not provide any means to cancel this stupid product that I did not sign up for.

I would appreciate immediate feedback that this has been resolved. Thank you.

KG

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correct answers 1 Correct Answer

Adobe Employee , Dec 10, 2018 Dec 10, 2018
Hi Ken,I am sorry to hear that you feel such way, we at Adobe try to provide a great experience to our customers. I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 09 Jan 2018. The subscription has been suspended.Please contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link...

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Adobe Employee ,
Dec 10, 2018 Dec 10, 2018

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Hi Ken,

I am sorry to hear that you feel such way, we at Adobe try to provide a great experience to our customers.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 09 Jan 2018. The subscription has been suspended.

Please contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Twarita

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