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Cancel Adobe Stock Subscription

New Here ,
Dec 28, 2017 Dec 28, 2017

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I cancelled my 10 images per month (yearly) subscription earlier this month. However in order to download the remaining images I had left on my account, Adobe had to restart my account. I have been calling and chatting to cancel the account (again). I have had no answer!! Now I have been charged an extra month and another yearly subscription! Please refund the charge made on December 27, 2017 and cancel my subscription for good.

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Adobe Employee , Dec 28, 2017 Dec 28, 2017
Please check your private message.RegardsTwarita

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Adobe Employee ,
Dec 28, 2017 Dec 28, 2017

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Hi Elyse,

You can now self cancel your Stock subscription from the account management page.

Please see the help document below to understand the workflow:

Cancel your Adobe Stock membership

If you are unable to self cancel the subscription, please contact our support team Support FAQ: How can I contact Adobe for support? for the cancellation requests and refund related queries.

In case you are not able to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

If you still face troubles, feel free to update this thread so that we can further assist you.

Regards

Twarita

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New Here ,
Dec 28, 2017 Dec 28, 2017

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I am not paying $164.95 to cancel a year subscription that I did not subscribe to in the first place. Please cancel to account to bypass the cancellation charge and refund the $29.99 charged yesterday.

Again, I cancelled the account earlier this month. The account resubscribed due to Adobe Stock's technical billing issues. Please cencel the account or forward this issue to a manger.

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Adobe Employee ,
Dec 28, 2017 Dec 28, 2017

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Please check your private message.

Regards

Twarita

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