Cancel automatic renewable plan

New Here ,
Jan 06, 2018 Jan 06, 2018

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Hi, I have a problem with automatic renewable plan which take a money from my acount in start of this new year. I do not know about this plan and about this automatic take money. Adobe did not inform me about it, they did not ask me about consent on renewable plan. I did not create any plan, I want return my money which adobe take from my bank acount.

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Adobe Employee , Jan 08, 2018 Jan 08, 2018
Hi Aleksandra,I have checked your account details and noticed that the Adobe Stock subscription has been canceled and the refund(36.89 EUR)has been already processed. The amount would be credited back on your account in the next 5-7 days.Feel free to update this thread in case of any additional questions.RegardsTwarita

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LEGEND ,
Jan 06, 2018 Jan 06, 2018

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Log in to your account and you should be able to cancel your subscription.

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Adobe Community Professional ,
Jan 06, 2018 Jan 06, 2018

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To Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

-or reply #1 in https://forums.adobe.com/thread/2023066 - includes Mon-Fri Chat link

When you clicked the agreement to start, you were supposed to have read the terms before buying

-Subscription Terms https://www.adobe.com/misc/subscription_terms.html

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Adobe Employee ,
Jan 08, 2018 Jan 08, 2018

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Hi Aleksandra,

I have checked your account details and noticed that the Adobe Stock subscription has been canceled and the refund(36.89 EUR)has been already processed. The amount would be credited back on your account in the next 5-7 days.

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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