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Cancel my subscription

New Here ,
Oct 10, 2018 Oct 10, 2018

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There isn't a button to cancel my subscription - please can you cancel it. Thank you.

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correct answers 2 Correct answers

Adobe Employee , Oct 29, 2018 Oct 29, 2018

Hi Brandi - reply given here: Cannot Cancel

Thanks

Bev

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Community Expert , Oct 17, 2019 Oct 17, 2019
See this link for detatils on cancelling from your Adobe Account portal. However, you must resolve the payment issue before you can cancel. https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

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Enthusiast ,
Oct 10, 2018 Oct 10, 2018

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Re: Cannot cancel Adobe Stock!!

Graphic Designer Educator / PrePress Consultant

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Community Beginner ,
Jan 02, 2019 Jan 02, 2019

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I have found it to be impossible to cancel acrobat pro dc.  before I tear up my credit card … any advice on how to cancel?

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Community Expert ,
Jan 03, 2019 Jan 03, 2019

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peteg64026560  wrote

I have found it to be impossible to cancel acrobat pro dc. 

For Acrobat, see this link:

Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Employee ,
Feb 11, 2019 Feb 11, 2019

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Hi Pete,

I am unable to locate any subscription under the Adobe ID shared in the forums. Have you perhaps signed in with a different Adobe ID?  Please provide the order number so we can have this checked.

Regards,

Twarita

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New Here ,
Mar 07, 2019 Mar 07, 2019

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I am trying to cancel my adobe stock account but it will not let me.  No one ever responds to chat or email.  My user name is <REMOVED BY MODERATOR> Can you help?

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Community Expert ,
Mar 07, 2019 Mar 07, 2019

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Before you cancel, be sure to read the Adobe Terms .

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Employee ,
Mar 08, 2019 Mar 08, 2019

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Hi Brian,

I have checked your account details and noticed that the Adobe Stock subscription has been cancelled.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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New Here ,
Apr 04, 2019 Apr 04, 2019

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Please, I need to cancel my plan, today is the last day of the free subscription period, please help me!!

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Community Expert ,
Apr 04, 2019 Apr 04, 2019

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See the appropriate links below.

Cancel Creative Cloud

How to cancel your Adobe Creative Cloud plan or membership

Cancel Acrobat,  Document Cloud services

Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

Cancel Adobe Stock Membership

Cancel your Adobe Stock membership

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Apr 04, 2019 Apr 04, 2019

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"Error trying to process your request".  It just doesn't work!! They are going to charge me soon and that is unfair!

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Community Expert ,
Oct 10, 2018 Oct 10, 2018

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Cancel a stand-alone Stock membership

  1. Sign in to your Adobe ID account with your Adobe ID and password, or with your social (Facebook or Google) account. ...  https://accounts.adobe.com/
  2. In the top navigation bar, click Plans.
  3. Under Plan information, click Manage plan for the plan you want to change. ...
  4. Under Plan & payment, click Cancel plan.
Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
May 13, 2019 May 13, 2019

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I dont see this mentioned option my just appear upgrade and view plan

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Adobe Employee ,
May 13, 2019 May 13, 2019

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Hello D. F.,

I've attempted to look up your account using the Adobe ID you are using on the forums but there are no plans under this Adobe ID.

EBQ

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New Here ,
May 13, 2019 May 13, 2019

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there is NO option to cancel your membership in that area and there bloody well should be. That is a very ASSHOLE thing for a company to hide the cancel membership option, forcing people to waste theirtime to hunt forums just to find out where this is.

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Adobe Employee ,
May 13, 2019 May 13, 2019

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Hi I. G.,

I attempted to look up your subscription using the Adobe ID you are using on the forums and all I see is a cancelled Acrobat subscription, there doesn't appear to be an Adobe Stock subscription under your Adobe ID.

EBQ

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New Here ,
May 13, 2019 May 13, 2019

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I would like to cancel my account please can it be cancelled?

 

Daniela Fre’

 

[E-mail signature removed by forum moderator.  This is a public user-to-user forum, not Adobe support.]

 

 

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Community Expert ,
May 13, 2019 May 13, 2019

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danielaf46735550  wrote

 

I would like to cancel my account please can it be cancelled?

 

Daniela Fre’

 

[E-mail signature removed by forum moderator.  This is a public user-to-user forum, not Adobe support.]

See  links below to cancel.  Keep in mind that early cancellation can incur a penalty fee.  Be sure to read and understand your terms of service before canceling.

Adobe Subscription and Cancellation Terms | Adobe

 

Cancel Creative Cloud

How to cancel your Adobe Creative Cloud plan or membership

 

Cancel Acrobat,  Document Cloud services

Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

 

Cancel Adobe Stock Membership

Cancel your Adobe Stock membership

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
May 13, 2019 May 13, 2019

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Well I did not choose any plan so I can’t be charged anything as I did not subscribe

Daniela Fre’

[E-mail signature removed by moderator again.]

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Community Expert ,
May 13, 2019 May 13, 2019

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danielaf46735550  wrote

Well I did not choose any plan so I can’t be charged anything as I did not subscribe

Daniela Fre’

[E-mail signature removed by moderator again.]

If you have no subscription plan, then why did you ask to cancel?

If unsure what you have, log-in to your Adobe Account at the link below and click on Plans

Adobe Account

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Employee ,
Oct 11, 2018 Oct 11, 2018

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Hi Leyli,

Sorry to hear that you are facing issues while cancelling your Adobe Stock subscription.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 11 Sep 2018. The subscription has been suspended due to payment issues and that is the reason you are unable to self-cancel your subscription.

Please check your private message for more information.

Regards,

Twarita

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Community Beginner ,
Oct 29, 2018 Oct 29, 2018

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Me too. Cannot get a hold of anyone to cancel.  Its this endless circle with no help to cancel my subscription.

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Adobe Employee ,
Oct 29, 2018 Oct 29, 2018

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Hi Brandi - reply given here: Cannot Cancel

Thanks

Bev

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New Here ,
Nov 03, 2018 Nov 03, 2018

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I am not able to cancel mine . Can you help.

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Adobe Employee ,
Nov 06, 2018 Nov 06, 2018

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Hi VC,

I looked up the Adobe ID you are using on the forums and did not find any Stock subscription.'

EBQ

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