Cancel my subscription

[leylii18747415]

There isn't a button to cancel my subscription - please can you cancel it. Thank you.

[arunachalan18186996]

I need to cancel my trial subscription please. I need help as I am unable to do it.

[John T Smith]

To Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

-or reply #1 in https://forums.adobe.com/thread/2023066 - includes Chat link

[Nancy OShea]

A trial subscription automatically expires in 7 days.  If you joined without a credit card, there is nothing to cancel.  If you wish to end your trial early, uninstall the software.

[susanl46520013]

I am subscribed but the software will not install. Support staff have kept me waiting for an hour and I am giving up. How do I cancel if it never installed?

[Nancy OShea]

• Which software will not install?
• Which operating system do you have?
• Did you confirm that your system meets minimum requirements?
  Adobe Creative Cloud system requirements
• What if any error messages are you receiving?

[twaritar3263062]

Hi Susan,

Sorry for a delay in response.

I have checked your account details and noticed that your Acrobat Pro DC subscription has already been cancelled.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

[twaritar3263062]

Hi Arunachala,

Sorry to hear that you are facing issues.

I have checked your account details and was unable to find any active subscription under the Adobe ID shared in the forums. Have you perhaps taken another trial with a different Adobe ID?  Please provide the order number so we can have this checked.

Regards,

Twarita

[lisam27578405]

How in gods name do i cancel?! cant see aanything about canceling YET money was taken from my account and it says theres a problem with my payment!

[Nancy OShea · Accepted solution]

See this link for detatils on cancelling from your Adobe Account portal. However, you must resolve the payment issue before you can cancel. https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html