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New Here ,
Oct 10, 2018 Oct 10, 2018

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There isn't a button to cancel my subscription - please can you cancel it. Thank you.

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correct answers 2 Correct Answers

Adobe Employee , Oct 29, 2018 Oct 29, 2018
Hi Brandi - reply given here: Cannot Cancel ThanksBev

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Adobe Community Professional , Oct 17, 2019 Oct 17, 2019
See this link for detatils on cancelling from your Adobe Account portal. However, you must resolve the payment issue before you can cancel. https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

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Adobe Community Professional ,
Oct 10, 2018 Oct 10, 2018

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Re: Cannot cancel Adobe Stock!!

Graphic Designer Educator / PrePress Consultant

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Community Beginner ,
Jan 02, 2019 Jan 02, 2019

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I have found it to be impossible to cancel acrobat pro dc.  before I tear up my credit card … any advice on how to cancel?

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Adobe Community Professional ,
Jan 03, 2019 Jan 03, 2019

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peteg64026560  wrote

I have found it to be impossible to cancel acrobat pro dc. 

For Acrobat, see this link:

Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Employee ,
Feb 11, 2019 Feb 11, 2019

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Hi Pete,

I am unable to locate any subscription under the Adobe ID shared in the forums. Have you perhaps signed in with a different Adobe ID?  Please provide the order number so we can have this checked.

Regards,

Twarita

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New Here ,
Mar 07, 2019 Mar 07, 2019

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I am trying to cancel my adobe stock account but it will not let me.  No one ever responds to chat or email.  My user name is <REMOVED BY MODERATOR> Can you help?

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Adobe Community Professional ,
Mar 07, 2019 Mar 07, 2019

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Before you cancel, be sure to read the Adobe Terms .

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Employee ,
Mar 08, 2019 Mar 08, 2019

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Hi Brian,

I have checked your account details and noticed that the Adobe Stock subscription has been cancelled.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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New Here ,
Apr 04, 2019 Apr 04, 2019

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Please, I need to cancel my plan, today is the last day of the free subscription period, please help me!!

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Adobe Community Professional ,
Apr 04, 2019 Apr 04, 2019

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See the appropriate links below.

Cancel Creative Cloud

How to cancel your Adobe Creative Cloud plan or membership

Cancel Acrobat,  Document Cloud services

Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

Cancel Adobe Stock Membership

Cancel your Adobe Stock membership

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Apr 04, 2019 Apr 04, 2019

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"Error trying to process your request".  It just doesn't work!! They are going to charge me soon and that is unfair!

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Adobe Community Professional ,
Oct 10, 2018 Oct 10, 2018

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Cancel a stand-alone Stock membership

  1. Sign in to your Adobe ID account with your Adobe ID and password, or with your social (Facebook or Google) account. ...  https://accounts.adobe.com/
  2. In the top navigation bar, click Plans.
  3. Under Plan information, click Manage plan for the plan you want to change. ...
  4. Under Plan & payment, click Cancel plan.
Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
May 13, 2019 May 13, 2019

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I dont see this mentioned option my just appear upgrade and view plan

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Adobe Employee ,
May 13, 2019 May 13, 2019

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Hello D. F.,

I've attempted to look up your account using the Adobe ID you are using on the forums but there are no plans under this Adobe ID.

EBQ

EBQ

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New Here ,
May 13, 2019 May 13, 2019

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there is NO option to cancel your membership in that area and there bloody well should be. That is a very ASSHOLE thing for a company to hide the cancel membership option, forcing people to waste theirtime to hunt forums just to find out where this is.

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Adobe Employee ,
May 13, 2019 May 13, 2019

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Hi I. G.,

I attempted to look up your subscription using the Adobe ID you are using on the forums and all I see is a cancelled Acrobat subscription, there doesn't appear to be an Adobe Stock subscription under your Adobe ID.

EBQ

EBQ

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New Here ,
May 13, 2019 May 13, 2019

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I would like to cancel my account please can it be cancelled?

 

Daniela Fre’

 

[E-mail signature removed by forum moderator.  This is a public user-to-user forum, not Adobe support.]

 

 

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Adobe Community Professional ,
May 13, 2019 May 13, 2019

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danielaf46735550  wrote

 

I would like to cancel my account please can it be cancelled?

 

Daniela Fre’

 

[E-mail signature removed by forum moderator.  This is a public user-to-user forum, not Adobe support.]

See  links below to cancel.  Keep in mind that early cancellation can incur a penalty fee.  Be sure to read and understand your terms of service before canceling.

Adobe Subscription and Cancellation Terms | Adobe

 

Cancel Creative Cloud

How to cancel your Adobe Creative Cloud plan or membership

 

Cancel Acrobat,  Document Cloud services

Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

 

Cancel Adobe Stock Membership

Cancel your Adobe Stock membership

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
May 13, 2019 May 13, 2019

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Well I did not choose any plan so I can’t be charged anything as I did not subscribe

Daniela Fre’

[E-mail signature removed by moderator again.]

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Adobe Community Professional ,
May 13, 2019 May 13, 2019

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danielaf46735550  wrote

Well I did not choose any plan so I can’t be charged anything as I did not subscribe

Daniela Fre’

[E-mail signature removed by moderator again.]

If you have no subscription plan, then why did you ask to cancel?

If unsure what you have, log-in to your Adobe Account at the link below and click on Plans

Adobe Account

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Employee ,
Oct 11, 2018 Oct 11, 2018

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Hi Leyli,

Sorry to hear that you are facing issues while cancelling your Adobe Stock subscription.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 11 Sep 2018. The subscription has been suspended due to payment issues and that is the reason you are unable to self-cancel your subscription.

Please check your private message for more information.

Regards,

Twarita

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Community Beginner ,
Oct 29, 2018 Oct 29, 2018

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Me too. Cannot get a hold of anyone to cancel.  Its this endless circle with no help to cancel my subscription.

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Adobe Employee ,
Oct 29, 2018 Oct 29, 2018

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Hi Brandi - reply given here: Cannot Cancel

Thanks

Bev

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New Here ,
Nov 03, 2018 Nov 03, 2018

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I am not able to cancel mine . Can you help.

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Adobe Employee ,
Nov 06, 2018 Nov 06, 2018

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Hi VC,

I looked up the Adobe ID you are using on the forums and did not find any Stock subscription.'

EBQ

EBQ

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