Cancel stock subscription not available

[lisac90212894]

My subscription comes up for renewal Jan 5, 2018. I need to cancel it, but the cancel button on my manage account has disappeared. I've updated my payment info, to fix a missed payment but still cannot cancel my subscription (no cancel button).

[twaritar3263062]

Hi Lisa,

Please contact the support through call/chat for the cancellation requests and the billing queries:

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

In case you are unable to reach support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards

Twarita

[Beverley Gray · Accepted solution]

The cancel option isn't available while the renewal is processing, so please check back in 24 - 48 hours.

Also be aware that you will lose access to any unused licenses if you cancel your plan, so you'd need to use them prior to cancelling.

Thanks

Bev