Cancel stock subscription not available

New Here ,
Dec 05, 2017 Dec 05, 2017

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My subscription comes up for renewal Jan 5, 2018. I need to cancel it, but the cancel button on my manage account has disappeared. I've updated my payment info, to fix a missed payment but still cannot cancel my subscription (no cancel button).

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Adobe Employee , Dec 05, 2017 Dec 05, 2017
The cancel option isn't available while the renewal is processing, so please check back in 24 - 48 hours. Also be aware that you will lose access to any unused licenses if you cancel your plan, so you'd need to use them prior to cancelling.ThanksBev

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Adobe Employee ,
Dec 05, 2017 Dec 05, 2017

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Hi Lisa,

Please contact the support through call/chat for the cancellation requests and the billing queries:

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

In case you are unable to reach support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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Adobe Employee ,
Dec 05, 2017 Dec 05, 2017

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The cancel option isn't available while the renewal is processing, so please check back in 24 - 48 hours.

Also be aware that you will lose access to any unused licenses if you cancel your plan, so you'd need to use them prior to cancelling.

Thanks

Bev

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