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New Here ,
Oct 08, 2018 Oct 08, 2018

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I only subscribed a 1 month trial and i want to cancel the plan, but I just got a bill of 36,89 saying it includes the Adobe stock plan. I never subscribed to the stock plan so I would like to cancel my subscription.

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Adobe Employee , Oct 08, 2018 Oct 08, 2018
Hi Sergio,Sorry to hear that you are facing troubles with Adobe Stock services. I see you have an Adobe account under the same ID as with forums.I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 07 Sep 2018. When you subscribe to the Adobe Stock promo offer, the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month. For more information, ple...

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Adobe Employee ,
Oct 08, 2018 Oct 08, 2018

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Hi Sergio,

Sorry to hear that you are facing troubles with Adobe Stock services. I see you have an Adobe account under the same ID as with forums.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 07 Sep 2018. When you subscribe to the Adobe Stock promo offer, the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month. For more information, please refer to Adobe Subscription and Cancellation Terms | Adobe

The subscription is in a suspended state due to payment issues. Please see your private message for more information.

Regards,

Twarita

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