Cancel subscription.

[danielt45093863]

Hi i can't find the cancel button in my account. I need to cancel my subscription before get charge.
This doesn't look right !!!

[Brad Lawryk]

Looks like it may be disabled because of a problem with your credit card.

[danielt45093863]

Hi Brad.. thank you !

My credit card was fine.

Actually they charge me the service anyway today. 😕 I tried to cancel before, because I was just trying the free trial,  but i have'n't the option to do it as I shown in the picture.

Do you know what should I do ? I mean is there a contact service? I'm in New Zealand.

Cheers

Daniel

[Sheena Kaul · Accepted solution]

Hi Daniel,

Since you are unable to find the cancel button in your account, please Contact Customer Care for the cancellation request.

Please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Sheena