Cancel subscription.

New Here ,
Jul 16, 2017

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Hi i can't find the cancel button in my account. I need to cancel my subscription before get charge.
This doesn't look right !!!

Screen Shot 2017-07-16 at 8.29.45 PM.pngScreen Shot 2017-07-16 at 8.30.56 PM.png

Hi Daniel,

Since you are unable to find the cancel button in your account, please Contact Customer Care for the cancellation request.

Please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Sheena

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Cancel subscription.

New Here ,
Jul 16, 2017

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Hi i can't find the cancel button in my account. I need to cancel my subscription before get charge.
This doesn't look right !!!

Screen Shot 2017-07-16 at 8.29.45 PM.pngScreen Shot 2017-07-16 at 8.30.56 PM.png

Hi Daniel,

Since you are unable to find the cancel button in your account, please Contact Customer Care for the cancellation request.

Please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Sheena

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117

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Jul 16, 2017 0
LEGEND ,
Jul 16, 2017

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Looks like it may be disabled because of a problem with your credit card.

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Jul 16, 2017 1
New Here ,
Jul 16, 2017

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Hi Brad.. thank you !

My credit card was fine.

Actually they charge me the service anyway today. 😕 I tried to cancel before, because I was just trying the free trial,  but i have'n't the option to do it as I shown in the picture.

Do you know what should I do ? I mean is there a contact service? I'm in New Zealand.

Cheers

Daniel

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Jul 16, 2017 0
Adobe Employee ,
Jul 17, 2017

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Hi Daniel,

Since you are unable to find the cancel button in your account, please Contact Customer Care for the cancellation request.

Please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Sheena

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Jul 17, 2017 1
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