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cancel the adobe stock subscription.

New Here ,
Feb 15, 2018 Feb 15, 2018

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I registered Adobe stock plan with free one-month trial version at Jan 15.

But I didn't use anything at all, and I even don't want to continue with my license.

I would like to undescribe my license. so I've followed the manual with it,

(https://helpx.adobe.com/kr/stock/kb/cancel-membership-subscription-stock.html)

but I cannot see the "cancel plan" from my page.

only i can see is the There is an issue with your payment details.

HOW I CAN CANCEL the subscription with my adobe stock plan? 

please cancel my adobe stock subscription. Thank you.

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correct answers 1 Correct Answer

Adobe Employee , Feb 16, 2018 Feb 16, 2018
Hi there,Since you're getting the message that there is an issue with the payment; that is the reason why it isn't showing the cancel button in your account.Please Contact Customer Care for the cancellation requests.You may refer Contact Support FAQ: Unable to reach support through the "Contact US" link in case you're having troubles reaching the support.Regards,Sheena

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Adobe Employee ,
Feb 16, 2018 Feb 16, 2018

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Hi there,

Since you're getting the message that there is an issue with the payment; that is the reason why it isn't showing the cancel button in your account.

Please Contact Customer Care for the cancellation requests.

You may refer Contact Support FAQ: Unable to reach support through the "Contact US" link in case you're having troubles reaching the support.

Regards,

Sheena

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