Canceled my adobe stock plan and would get money back!

New Here ,
Feb 27, 2019

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Hello!

Just canceled the the subscription of Adobe Stock and would love to get my money back(tax refund). Let me know how can I do that. It was paid automatically and I would't use this app cos I will never use it.

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1 Correct Answer

Adobe Employee , Feb 28, 2019
twaritar3263062 Adobe Employee , Feb 28, 2019
Hi Nicholas,Sorry to hear that.I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 28 Jan 2019. The subscription has already been cancelled.Note: If you cancel during the first-month billing cycle, your credit card will not be charged and your service will continue until the end of that first month’s billing cycle. If you cancel within 14 days after the beginning of the second month’s billing cycle, you’ll be fully refunded...

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Adobe Employee ,
Feb 28, 2019

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Hi Nicholas,

Sorry to hear that.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 28 Jan 2019. The subscription has already been cancelled.

Note: If you cancel during the first-month billing cycle, your credit card will not be charged and your service will continue until the end of that first month’s billing cycle. If you cancel within 14 days after the beginning of the second month’s billing cycle, you’ll be fully refunded. For more information, please refer to Adobe Subscription and Cancellation Terms | Adobe

Please reach out to our support team Support FAQ: How can I contact Adobe for support? for refund related requests.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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