canceling adobe stock

Contributor ,
May 10, 2018 May 10, 2018

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hello i have subribed the free demo of stock some times ago

i don want it, so i don t want to start to pay

adobe is asking me money and i don t know how to cancel the subscription

please hellp

thanks

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correct answers 1 Correct Answer

Adobe Employee , May 10, 2018 May 10, 2018
Ste,Please check your private message for more details.RegardsTwarita

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Adobe Employee ,
May 10, 2018 May 10, 2018

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Hi Ste,

Sorry to hear that you are facing troubles with Stock services.

When you sign up for the Stock promo offer, the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month.

For more information, please see Stock Licensing & terms FAQ: Where can I find the terms and licensing information for Adobe Stock?

While going through your account, I noticed that you signed up for Stock 40 images a month(one-year) plan on 3rd of April 2018, however, the subscription has been suspended due to the payment issue.

Please contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

In case you are unable to reach our support team through the above- mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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Contributor ,
May 10, 2018 May 10, 2018

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sorry don t understand

i just want to cancel the subscription

it is really bad thing this happening, looks like i have no other chance that accept the subscription after trial

but trial is trial and i must be able to easily remove the subscription

please help ne in doing it, it is not clear at all

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Adobe Employee ,
May 10, 2018 May 10, 2018

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Ste,

Please check your private message for more details.

Regards

Twarita

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