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Cancellation fee for Adobe Stock.. are you kidding me?

New Here ,
Nov 16, 2018 Nov 16, 2018

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Do you charge for  all your services, Photoshop/LIghtroom cancellation fees as well?

I think this is ridiculous, I was never  aware of this when I signed up for your services, but if this is the case I will for sure leave for good!

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Adobe Employee , Nov 16, 2018 Nov 16, 2018
Hi Monica,Sorry to hear that you are facing issues with Adobe Stock.When you subscribe to the Adobe Stock promo offer, the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month. If you cancel during the first-month billing cycle, your credit card will not be charged and your service will continue until the end of that first month’s billing cycle. If you cancel within 14 days after the beginning of the second month’...

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Adobe Employee ,
Nov 16, 2018 Nov 16, 2018

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Hi Monica,

Sorry to hear that you are facing issues with Adobe Stock.

When you subscribe to the Adobe Stock promo offer, the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month. If you cancel during the first-month billing cycle, your credit card will not be charged and your service will continue until the end of that first month’s billing cycle. If you cancel within 14 days after the beginning of the second month’s billing cycle, you’ll be fully refunded. If you cancel the service after the 14th day after the beginning of the second month’s billing cycle, you’ll be charged 50% of your remaining contract obligation

For more information, please refer to Adobe Subscription and Cancellation Terms | Adobe

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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