Cancellation of Adobe Stock as a student

New Here ,
Jan 19, 2021 Jan 19, 2021

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Hello!

I signed up for a trial of Adobe Stock last month using my student account but paid for it using my own debit card. I was under the impression I would be able to cancel once the trial was over but could not find any option to do this. After the first payment was taken from me, I went into the 'Plans' section of my profile and adobe stock was not listed. I couldn't find anywhere to cancel this subscription and when i went to adobe customer support chat, it told me I was not authorised to get help as I was not the admin of the enterprise plan. I can't get in contact with my college or the administrator of the account and now I have no option to cancel.

Can someone please help me? I can't afford to lose money to subscriptions I don't need as a student!

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Account management, Plans and purchase

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Adobe Employee ,
Jan 26, 2021 Jan 26, 2021

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Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.

EBQ

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