Cancellation of subscription and fee waived

New Here ,
Apr 04, 2018

Copy link to clipboard

Copied

Can you cancel the Adobe stock subscription after making a mistake of creating another subscription using a different email?

Hi Judith,

Thanks for reaching out to the Stock team. If I understand correctly, you want to cancel your Stock subscription which is associated with the Adobe ID shared in the forums. I just checked your account details (under the Adobe ID shared in the forums) and noticed that you signed in for the Stock 10 images per month (one-year) on 22 Jan 2018 and the subscription is currently in the suspended state due to some payment issues. Please contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

In case you are referring to a different Stock subscription which is associated with another Adobe ID, please private message me your Adobe ID so that I can further look into your account details.

Feel free to update this thread in case of any additional questions.

Regards

Twarita

Views

65

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Cancellation of subscription and fee waived

New Here ,
Apr 04, 2018

Copy link to clipboard

Copied

Can you cancel the Adobe stock subscription after making a mistake of creating another subscription using a different email?

Hi Judith,

Thanks for reaching out to the Stock team. If I understand correctly, you want to cancel your Stock subscription which is associated with the Adobe ID shared in the forums. I just checked your account details (under the Adobe ID shared in the forums) and noticed that you signed in for the Stock 10 images per month (one-year) on 22 Jan 2018 and the subscription is currently in the suspended state due to some payment issues. Please contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

In case you are referring to a different Stock subscription which is associated with another Adobe ID, please private message me your Adobe ID so that I can further look into your account details.

Feel free to update this thread in case of any additional questions.

Regards

Twarita

Views

66

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 04, 2018 0
Adobe Employee ,
Apr 05, 2018

Copy link to clipboard

Copied

Hi Judith,

Thanks for reaching out to the Stock team. If I understand correctly, you want to cancel your Stock subscription which is associated with the Adobe ID shared in the forums. I just checked your account details (under the Adobe ID shared in the forums) and noticed that you signed in for the Stock 10 images per month (one-year) on 22 Jan 2018 and the subscription is currently in the suspended state due to some payment issues. Please contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

In case you are referring to a different Stock subscription which is associated with another Adobe ID, please private message me your Adobe ID so that I can further look into your account details.

Feel free to update this thread in case of any additional questions.

Regards

Twarita

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 05, 2018 1
Resources
Buy Adobe Stock
Getting Started