Cancellation scam

New Here ,
May 16, 2018 May 16, 2018

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Just spent an hour chatting with Adobe stock. I realized that they continued to bill me 3 months past my cancellation of a one month trial. At first, they offered to give me three more months for free. I didn't need that. Back and forth, finally they said they would cancel all my payments but I wouldn't be able to use the photos. Since it was the only option I reluctantly agreed, but now I have to take down my website. I'm very sorry I chose to use Adobe Stock. I've noticed many who've had a similar problem, did anyone get a better result?

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correct answers 1 Correct Answer

Adobe Employee , Jun 11, 2018 Jun 11, 2018
Hi Jamie,I apologize for the misunderstanding. If the assets on your website were licensed through Adobe Stock you are still allowed to use these after you cancel your stock subscription. You should not have to take apart your website because you canceled your Adobe Stock subscription.EBQ

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Adobe Employee ,
May 17, 2018 May 17, 2018

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Hi Jamie,

Sorry for the trouble it has caused to you. I did go through the case reference number and noticed that a support agent helped you with the cancellation and a refund(for 3 months) has also been initiated, which will be reflected in your account in the next 5- 7 business days.

When you cancel your Stock subscription your service continues until the end of that month’s billing period. Please refer to Legal subscription terms | Adobe for more information.

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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New Here ,
May 20, 2018 May 20, 2018

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That's great, but I canceled my account immediately after using Adobe Stock and yet you continued to bill me. I checked on-line to see if others have this and many, many did. Not only that, but you rescinded my right to use the photos I used for my website and now I have to start again. So, no you didn't give me a correct answer.

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Adobe Employee ,
Jun 11, 2018 Jun 11, 2018

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Hi Jamie,

I apologize for the misunderstanding. If the assets on your website were licensed through Adobe Stock you are still allowed to use these after you cancel your stock subscription. You should not have to take apart your website because you canceled your Adobe Stock subscription.

EBQ

EBQ

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