Cancellazione piano Adobe Stock - 3 risorse al mese / Canceling subscription

New Here ,
Jul 16, 2018

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Il mio piano 'Adobe Stock - 3 risorse al mese' è stato rinnovato automaticamente per il mese di Luglio 2018.

Come posso cancellare la sottoscrizione?

Grazie.

Cordiali saluti.

Leonardo Conticelli

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How can I cancel my subscription 'Adobe Stock - 3 images per month'?

Thanks.

Best regards.

Leonardo Conticelli

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Cancellazione piano Adobe Stock - 3 risorse al mese / Canceling subscription

New Here ,
Jul 16, 2018

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Il mio piano 'Adobe Stock - 3 risorse al mese' è stato rinnovato automaticamente per il mese di Luglio 2018.

Come posso cancellare la sottoscrizione?

Grazie.

Cordiali saluti.

Leonardo Conticelli

----------------------------------

How can I cancel my subscription 'Adobe Stock - 3 images per month'?

Thanks.

Best regards.

Leonardo Conticelli

Views

81

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Jul 16, 2018 0
Adobe Employee ,
Jul 16, 2018

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Hi Leonardo,

Sorry to hear that you are facing issues with Adobe Stock.

I have checked your account and noticed that you signed up for 3 images a month(month- month) plan on 6th June 2018. With this plan,

you can cancel the service anytime and there is no annual commitment.

Currently, I see your plan is in a suspended state due to payment issues. Please contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

In case you are unable to contact our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Twarita

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Jul 16, 2018 1
New Here ,
Jul 16, 2018

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Hi Twarita,

thanks for the answer. I have just updated the payment method but my account is still suspended.

The credit card linked to the account is unchanged, but now is enabled to pay.

I'd like to always use the same card... How can I solve the problem?

Best regards,

Leonardo

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Jul 16, 2018 0
Adobe Employee ,
Jul 16, 2018

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Leonardo,

I can see that you are account is active and the amount is paid for the plan. Please let us know if you are still facing any issues while cancelling the plan?

Regards,

Twarita

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Jul 16, 2018 0
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