Cancelled account but still got images this month

[saraht65778764]

I signed up to Adobe Stock - 40 images a month (month-to-month) at the end of April. I only needed this amount of images for one specific project so I then cancelled my subscription in May before the first month was of my subscription was out. I received an email to say Cancellation Confirmation. But now I see that this week 40 image downloads have been added to my account!! I haven't yet been charged for them but don't want to be.

Can anyone please help me.

Much Thanks,

Sarah

[twaritar3263062]

Hi Sarah,

I checked your account and noticed that your Adobe Stock subscription has been cancelled but the 40 images have been added to your account for the month of May. I am going ahead and escalating this issue to the concerned team and will update you once I hear from them. Appreciate your patience.

Regards

Twarita

[twaritar3263062 · Accepted solution]

Hi Sarah,

The issue has been taken care off. Moving forward you will not be seeing image licenses.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

[saraht65778764]

Hi Twarita,

Thanks so much for taking the time to help me out, I really appreciate it!!

All the Best,

Sarah

[twaritar3263062]

You are welcome!