Cancelled account but still got images this month

New Here ,
May 29, 2018 May 29, 2018

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I signed up to Adobe Stock - 40 images a month (month-to-month) at the end of April. I only needed this amount of images for one specific project so I then cancelled my subscription in May before the first month was of my subscription was out. I received an email to say Cancellation Confirmation. But now I see that this week 40 image downloads have been added to my account!! I haven't yet been charged for them but don't want to be.

Can anyone please help me.

Much Thanks,

Sarah

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Adobe Employee , May 30, 2018 May 30, 2018
Hi Sarah,The issue has been taken care off. Moving forward you will not be seeing image licenses. Feel free to update this thread in case of any additional questions.Regards,Twarita

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Adobe Employee ,
May 29, 2018 May 29, 2018

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Hi Sarah,

I checked your account and noticed that your Adobe Stock subscription has been cancelled but the 40 images have been added to your account for the month of May. I am going ahead and escalating this issue to the concerned team and will update you once I hear from them. Appreciate your patience.

Regards

Twarita

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Adobe Employee ,
May 30, 2018 May 30, 2018

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Hi Sarah,

The issue has been taken care off. Moving forward you will not be seeing image licenses.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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New Here ,
May 31, 2018 May 31, 2018

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Hi Twarita,

Thanks so much for taking the time to help me out, I really appreciate it!!

All the Best,

Sarah

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Adobe Employee ,
May 31, 2018 May 31, 2018

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You are welcome!

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