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We cancelled the Photo Stock but are still being charged on our credit card. What can I do about that?
Hi Danita,
I apologize for the troubles that you've faced.
I can see the case number as you mentioned in the post above where you've tried contacting support but the chat got disconnected.
Therefore, I've arranged a callback for you from our support team to help you get the resolution for this issue.
They'll be contacting you shortly.
Regards,
Sheena
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Hi danitaw56099435, This is the answer to a similar question that was posted today. Hopefully it will help you too. Best regards, JH
John T Smith Oct 21, 2018 12:28 PM (in response to vantagegamingyts96502071)
This is a public forum, not the link to Adobe support
To Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html
-or reply #1 in https://forums.adobe.com/thread/2023066 - includes Chat link
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I contacted you and got disconnected last week. I got this:
I cancelled the Stock photos but still got charged for July and Aug. $29.99 each month. I cancelled in June. Please advise how to get those months refunded.
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Hi Danita,
I apologize for the troubles that you've faced.
I can see the case number as you mentioned in the post above where you've tried contacting support but the chat got disconnected.
Therefore, I've arranged a callback for you from our support team to help you get the resolution for this issue.
They'll be contacting you shortly.
Regards,
Sheena