Cancelling Adobe Stock Error

New Here ,
Dec 29, 2018 Dec 29, 2018

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Hello,

I am trying to cancel my subscription within the 30 day trial provided but it is not allowing me.

There is also a payment detail error.

I would like to cancel so I am not charged.

How can I make this happen?

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correct answers 1 Correct Answer

Adobe Employee , Dec 31, 2018 Dec 31, 2018
Hi Chiara,Sorry for the trouble it has caused to you.Your Adobe Stock subscription has been cancelled and a refund has been initiated for the same(since your service has been cancelled within 14 days after the beginning of the second month’s billing cycle).The amount will be reflecting in your account in the next 5-7 business days.Feel free to update this thread in case of any additional questions.Regards,Twarita

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Most Valuable Participant ,
Dec 29, 2018 Dec 29, 2018

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Adobe Community Professional ,
Dec 30, 2018 Dec 30, 2018

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chiaraw38478993  wrote

Hello,

I am trying to cancel my subscription within the 30 day trial provided but it is not allowing me.

There is also a payment detail error.

I would like to cancel so I am not charged.

How can I make this happen?

if there is a payement issue, you cannot cancel. A suspended subscription cannot be canceled. You need to Contact Customer Care .

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Adobe Employee ,
Dec 31, 2018 Dec 31, 2018

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Hi Chiara,

Sorry for the trouble it has caused to you.

Your Adobe Stock subscription has been cancelled and a refund has been initiated for the same(since your service has been cancelled within 14 days after the beginning of the second month’s billing cycle).

The amount will be reflecting in your account in the next 5-7 business days.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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New Here ,
Jan 03, 2019 Jan 03, 2019

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Thank you very much for your help

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Adobe Employee ,
Jan 03, 2019 Jan 03, 2019

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You are welcome!

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