Cancelling Adobe stock membership

Community Beginner ,
Jun 21, 2018 Jun 21, 2018

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Following the directions on your website does not enable cancellation of Adobe stock membership. I simply don't get the link your support page indicates. I know I am not the first to have been utterly frustrated by this. Please provide an effective answer.

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Adobe Employee , Jun 22, 2018 Jun 22, 2018
Hi Irene,Please see the Legal subscription terms | Adobe for the refund and cancellation terms.Let me know if you have any further questions.Regards,Sheena

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Adobe Employee ,
Jun 21, 2018 Jun 21, 2018

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Hi Adrian,

I believe you're unable to find the cancel option under the account management page for the subscription and the Contact Customer Care page is also not leading you to a support agent.

As cancellation and refund request are best handled by our support teams on calls and chat, please try the steps as mentioned here: Contact Support FAQ: Unable to reach support through the "Contact US" link and let me know if that helps.

Regards,

Sheena

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Community Beginner ,
Jun 21, 2018 Jun 21, 2018

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Sheena:

What you recommend is what I have already done with the totally unsatisfactory result I have already reported. Also, changing my payment method from credit card to PayPal has resulted in PayPal reporting to me a request to pay a renewal that I do not want.

I am in Australia, and unless Adobe immediately effects cancellation of the payment to PayPal and immediately cancels my membership of  Adobe Stock I will report the matter to the consumer protection authorities here.

It would appear that Adobe is putting every possible obstacle in the way of cancellation.

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Adobe Employee ,
Jun 22, 2018 Jun 22, 2018

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Hi Adrian,

Can you try to cancel now?

Regards,

Sheena

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New Here ,
Jun 22, 2018 Jun 22, 2018

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Hi Sheena,

like the boy I have his same problem.

A month ago I took advantage of the opportunity to receive 10 free images.

Today I received an email from paypal confirming 36.59E for an alleged subscription.

I do not want to renew ... how can I do now?

I have already applied for a cancellation.

Thank you,

Andrea.

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Adobe Employee ,
Jun 22, 2018 Jun 22, 2018

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Hi Irene,

I've checked your account and it seems that the Adobe Stock subscription has been cancelled and you're not being charged for it anymore.

Let me know of you face any troubles.

Regards,

Sheena

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New Here ,
Jun 22, 2018 Jun 22, 2018

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Hi Sheena,

thanks for your immediate response!

Perfect!

I challenged the transition through Pay Pal ... since the subscription was not used, according to your experience, I receive a refund? Or do I lose money?

Thank you.

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Adobe Employee ,
Jun 22, 2018 Jun 22, 2018

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Hi Irene,

Please see the Legal subscription terms | Adobe for the refund and cancellation terms.

Let me know if you have any further questions.

Regards,

Sheena

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New Here ,
Jun 22, 2018 Jun 22, 2018

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Thanks Sheena!

Dear ... I have just read the conditions, I hope for a possible refund.

Thanks again!

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