cancelling my subscription

New Here ,
Dec 22, 2017

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Hi

I signed up by accident last year and I still stuck with the membership. I tried many ways to cancel my account but couldn't find the buttons on my manage account plans to cancel at all, and the hotline is either not manned or the other contact options are not available. Can Adobe or anyone tell me how to cancel my one-year subscription to Adobe stock which I didn't want to sign up and they are trying to auto-renew me?

best,

Jennifer Wong

Message was edited by: Bojan Živković Email address removed

Hi there,

You can now self cancel your Adobe Stock subscription from your account page.

Please refer the help document below to understand the workflow:

https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

Additionally, I would like to let you know that you will lose access to any unused licenses if you cancel your plan, so you'd need to use them prior to cancelling.

If you are unable to self cancel your subscription through the above- mentioned link, you may contact our support team Support FAQ: How can I contact Adobe for support?  for the cancellation requests.

Hope this information helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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cancelling my subscription

New Here ,
Dec 22, 2017

Copy link to clipboard

Copied

Hi

I signed up by accident last year and I still stuck with the membership. I tried many ways to cancel my account but couldn't find the buttons on my manage account plans to cancel at all, and the hotline is either not manned or the other contact options are not available. Can Adobe or anyone tell me how to cancel my one-year subscription to Adobe stock which I didn't want to sign up and they are trying to auto-renew me?

best,

Jennifer Wong

Message was edited by: Bojan Živković Email address removed

Hi there,

You can now self cancel your Adobe Stock subscription from your account page.

Please refer the help document below to understand the workflow:

https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

Additionally, I would like to let you know that you will lose access to any unused licenses if you cancel your plan, so you'd need to use them prior to cancelling.

If you are unable to self cancel your subscription through the above- mentioned link, you may contact our support team Support FAQ: How can I contact Adobe for support?  for the cancellation requests.

Hope this information helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

Views

430

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Dec 22, 2017 0
Adobe Employee ,
Dec 22, 2017

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Hi there,

You can now self cancel your Adobe Stock subscription from your account page.

Please refer the help document below to understand the workflow:

https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

Additionally, I would like to let you know that you will lose access to any unused licenses if you cancel your plan, so you'd need to use them prior to cancelling.

If you are unable to self cancel your subscription through the above- mentioned link, you may contact our support team Support FAQ: How can I contact Adobe for support?  for the cancellation requests.

Hope this information helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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