Cancelling subscription

New Here ,
Aug 28, 2020

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Hello, I'm having an issue with my Adobe Stock subscription. I'm being charged for it annually (30 USD + taxes) but I can't find an option to cancel it anywhere because, when I go to my plans, Stock is not there. Links for contacting the Adobe team aren't helping either. Has someone ever had the same problem? I'm not pleased with paying for a service that I'm not using and that is also that hard to cancel. Thanks in advance.

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Account management, Plans and purchase

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Cancelling subscription

New Here ,
Aug 28, 2020

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Hello, I'm having an issue with my Adobe Stock subscription. I'm being charged for it annually (30 USD + taxes) but I can't find an option to cancel it anywhere because, when I go to my plans, Stock is not there. Links for contacting the Adobe team aren't helping either. Has someone ever had the same problem? I'm not pleased with paying for a service that I'm not using and that is also that hard to cancel. Thanks in advance.

TOPICS
Account management, Plans and purchase

Views

23

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 28, 2020 0
Adobe Employee ,
Aug 31, 2020

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Hi Thalita5FDE,

 

You may not be selecting the correct profile when you sign into https://account.adobe.com. You'll need to select Personal and not your school. If you continue to have difficulties please contact our customer care team. https://helpx.adobe.com/contact.html

EBQ

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Aug 31, 2020 0
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