Cancelling uneeded subscription

New Here ,
Jan 06, 2018

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Hi,

I subscribed to 10 standard assets a month but after three weeks it turned out I won't need it so I wanted to cancel.

Problem is I was not able to do so, because in Chrome on Mac plans` management section of my profile literally doesn't work - I'm getting the blank page (see an attachment below). I tried to contact with support on chat, but as you can guess nobody was able to help me there. I was left alone with no any answer. Wrapping this all up - my plan has been automatically extended to the year subscription and I literally lost ~400 Euro, because I got something which I don't need and will not use.

chrome-adobe.png

Hi Piotr,

Sorry for a delay in response. I have checked your account details and noticed that your Adobe Stock subscription has been cancelled and also the refund has been credited to your account.

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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Cancelling uneeded subscription

New Here ,
Jan 06, 2018

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Hi,

I subscribed to 10 standard assets a month but after three weeks it turned out I won't need it so I wanted to cancel.

Problem is I was not able to do so, because in Chrome on Mac plans` management section of my profile literally doesn't work - I'm getting the blank page (see an attachment below). I tried to contact with support on chat, but as you can guess nobody was able to help me there. I was left alone with no any answer. Wrapping this all up - my plan has been automatically extended to the year subscription and I literally lost ~400 Euro, because I got something which I don't need and will not use.

chrome-adobe.png

Hi Piotr,

Sorry for a delay in response. I have checked your account details and noticed that your Adobe Stock subscription has been cancelled and also the refund has been credited to your account.

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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Jan 06, 2018 0
Adobe Employee ,
Jan 08, 2018

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Hi Piotr,

Sorry for a delay in response. I have checked your account details and noticed that your Adobe Stock subscription has been cancelled and also the refund has been credited to your account.

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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Jan 08, 2018 1
New Here ,
Jan 09, 2018

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twaritar3263062

Yup. I stalked Adobe on Twitter and they resolved my issue in less than 3 mins 😉

EvilBugQueen1

Yes, if uBlock Plugin is enabled plans are not visible - would be good to fix that also.

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Jan 09, 2018 1
Adobe Employee ,
Jan 08, 2018

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Hi P.P.,

There does seem to be some display issue here. You may want to try clearing your browser cache and signing in again or try a different browser. If you have other active Creative Cloud subscriptions they would appear on this page.

EBQ

EBQ

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Jan 08, 2018 1
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