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Cannot access Adobe Stock Images

New Here ,
May 14, 2018 May 14, 2018

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I need help getting in touch with someone about my account with Adobe Stock Images. Help! I have close to 100 credits, but cannot access them.  I cannot find a way to contact someone at Adobe about this.  I spent a lot of money earning my image credits.  I either need the money refunded or access to my account.  Is there anyone else who can help me?

So frustrated!

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Adobe Employee , May 14, 2018 May 14, 2018
Hi Maleika,Sorry to hear that.I just checked your account and noticed that you had signed up for Stock (10 images a month one-year) plan on 15th April 2016. Currently, your subscription is in a suspended state due to some payment issues and that is the reason you are unable to access your remaining assets.I would request you to contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.In case you are unable to reach our support team through the above- ment...

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Adobe Employee ,
May 14, 2018 May 14, 2018

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Hi Maleika,

Sorry to hear that.

I just checked your account and noticed that you had signed up for Stock (10 images a month one-year) plan on 15th April 2016. Currently, your subscription is in a suspended state due to some payment issues and that is the reason you are unable to access your remaining assets.

I would request you to contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

In case you are unable to reach our support team through the above- mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

If you still face troubles, feel free to update this thread.

Regards

Twarita

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New Here ,
May 14, 2018 May 14, 2018

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Thank you, Twarita for responding.  However, there are not payment issues, hence the problem.  I should still have access to the credits that I've paid for.  I tried the first link and it routed be to the forums.  I will try the second link.  Thank you.

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