Cannot access Stock from Within Premiere or Photoshop or any app

[#1]

Hi,

I cannot access Adobe Stock from within my apps as I should be able to. I can see my libraries, but not the option to search in Stock.

Also, I cannot seem to purchase stock I have on my Premiere Pro timeline that currently has the watermark. The license option is grayed out.

I tried restarting and deleting the cache folder.

At a loss and contacted support through the chat and they connected me to three different people and no one has an answer. So I can't purchase the stock I need. 😞

Please help.

Shari

PS - I'm on a Mac.

[#2]

Hi,

I cannot access Adobe Stock from within my apps as I should be able to. I can see my libraries, but not the option to search in Stock.

Also, I cannot seem to purchase stock I have on my Premiere Pro timeline that currently has the watermark. The license option is grayed out.

I tried restarting and deleting the cache folder.

At a loss and contacted support through the chat and they connected me to three different people and no one has an answer. So I can't purchase the stock I need. 😞

Please help.

Shari

PS - I'm on a Mac.

[#3]

Shari,
Thanks for contacting us.  I have a few questions as this is very perplexing.  Are you an individual account holder or are you part of an Enterprise contract account?  Also can you license these items from the stock site and save them to your libraries and they show as licensed in Premiere?
Finally, can you tell me what version of Premiere and Creative Cloud Desktop you are using?  If there are updates available for either I would recommend making sure you keep them updated as mismatched versions can cause issues.  And what version of the Mac OS you are running as well.
Thanks,

Jay