Cannot cancel 'Adobe Stock -10 images a month (one-year)' plan

New Here ,
Dec 13, 2017

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On november, 21 I started according to my order history, just for trial, the Adobe Stock -10 images a month (one-year) plan. The first month it is free.

Now, I want to cancel that plan within that first free month,

When I logon to my account that plan is NOT shown in Plans & Products. (I'm  only able able to download watermarked images.) I even cannot find any confirmation email of cancelation (in case I've forgotten that I already canceled that plan, you nver know;-)

So I can not cancel that plan.

  1. Am I garanteed, by the fact the plan is not in Plans & Products, the plan is already canceled?
  2. Or does the plan disappear automatically when you reached the limitation of 10 images?

Hi there

The plan has already been cancelled.

Kind regards

Bev

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Cannot cancel 'Adobe Stock -10 images a month (one-year)' plan

New Here ,
Dec 13, 2017

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On november, 21 I started according to my order history, just for trial, the Adobe Stock -10 images a month (one-year) plan. The first month it is free.

Now, I want to cancel that plan within that first free month,

When I logon to my account that plan is NOT shown in Plans & Products. (I'm  only able able to download watermarked images.) I even cannot find any confirmation email of cancelation (in case I've forgotten that I already canceled that plan, you nver know;-)

So I can not cancel that plan.

  1. Am I garanteed, by the fact the plan is not in Plans & Products, the plan is already canceled?
  2. Or does the plan disappear automatically when you reached the limitation of 10 images?

Hi there

The plan has already been cancelled.

Kind regards

Bev

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Dec 13, 2017 0
Adobe Employee ,
Dec 13, 2017

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Hi there

The plan has already been cancelled.

Kind regards

Bev

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Dec 13, 2017 0
New Here ,
Sep 09, 2018

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hi, Beverley. I have the same issue. I can cancel my 10 assets a month plan. Can you help me cancel the plan and get my money back.

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Sep 09, 2018 0
Adobe Employee ,
Sep 10, 2018

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Hi Hanzhe

Your plan has been cancelled and you'll receive the refund in 3-5 days.

Kind regards

Beverley

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Sep 10, 2018 1
New Here ,
Dec 16, 2018

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Hi, I also have the same issue, I would like to cancel my "Adobe Stock – 10 assets a month", there is no option to cancel it. Currently payment is failing. I don't need it after trial period.

Thank you

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Dec 16, 2018 0
Adobe Employee ,
Dec 16, 2018

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Hi Igor,

In this case, I'd request you to Contact Customer Care for the cancellation requests.

Regards,

Sheena

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Dec 16, 2018 1
New Here ,
Dec 13, 2017

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Hi Beverley. thank you so much for your fast/quick reply.

Kind Regards,

Karel

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Dec 13, 2017 0
New Here ,
Dec 13, 2017

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I’m having the same issue. There is no “cancel membership” link under the ”manage account” link

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Dec 13, 2017 0
Adobe Employee ,
Dec 13, 2017

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Hi Jessica

You're not seeing this option as payment for the renewal was unsuccessful.  I have cancelled it for you.

Kind regards

Bev

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Dec 13, 2017 0
New Here ,
Feb 19, 2018

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Hi

I’m also having the same issue. There is no “cancel membership” link under the ”manage account” link

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Feb 19, 2018 0
Adobe Employee ,
Feb 19, 2018

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Hi Jason

This is due to the fact that payment was unsuccessful.  I can arrange for your Stock subscription to be cancelled, but please be aware that you forfeit any unused licenses if you cancel.  You may wish to use the licenses before cancelling and let us know when done.

Thanks

Bev

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Feb 19, 2018 1
New Here ,
Jun 08, 2018

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Hi Beverley,

I have the same issue too. May I ask you to help me cancel the plan?

Thank you.

Regards

Kiona

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Jun 08, 2018 0
Adobe Employee ,
Jun 08, 2018

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Hi Xiaotong,

Sorry to hear that.

I checked your account under the Adobe ID shared in the forums and noticed that the Stock subscription under this Adobe ID has been suspended due to payment issues.

I would request you contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Jun 08, 2018 0
New Here ,
Oct 14, 2018

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Hello. I was having the same issue can you please cancel it for me? I'm aware it has a faulty card I was just trying it out. I'd just like it canceled without editing the payment now. Don't want it to charge me. Thank you.

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Oct 14, 2018 0
Adobe Employee ,
Oct 15, 2018

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Hi there,

You can now self cancel your Adobe Stock plan from your account page.

Please refer the help document below to understand the workflow:

Cancel your Adobe Stock membership

I hope that helps!

Regards,

Sheena

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Oct 15, 2018 0
New Here ,
Oct 15, 2018

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Yeah it won't let me. It just tells me to 'manage my payment'. I don't have the cancel option.

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Oct 15, 2018 0
Adobe Employee ,
Oct 15, 2018

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In that case, I'd request you to Contact Customer Care for the cancellation requests.

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Oct 15, 2018 1
New Here ,
May 29, 2018

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Hi,

I have the exact same issue. I didn't realise I'd even been paying for this, so I'm quite upset I've been paying for this! I want to cancel and get my money back.

Would someone be able to help?

Many thanks,

Rhonwyn

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May 29, 2018 0
Adobe Employee ,
May 29, 2018

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Hi Rhonwyn,

I see you have an Adobe account under the same ID as with forums.

Your Adobe Stock subscription has been suspended due to payment issues. Please contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

In case you are unable to reach our support team through the above- mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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May 29, 2018 0
New Here ,
Jun 10, 2018

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Hi! I’m having the same issue here. There is no “cancel membership” link under the ”manage account” of Adobe Stock. I have't used it after my free trial month. Please cancel it. Thanks.

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Jun 10, 2018 0
Adobe Employee ,
Jun 11, 2018

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Hi there,

Sorry to hear that you are facing troubles while cancelling your Adobe Stock subscription. Please see your private message for more details.

Regards,

Twarita

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Jun 11, 2018 0
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