Cannot cancel Adobe Stock Perpetual Subscription

New Here ,
Jan 06, 2019 Jan 06, 2019

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Hi,

I cannot find an option to cancel a perpetual subscription for Adobe Stock? Please assist.

Thanks

Annie

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correct answers 1 Correct Answer

Adobe Community Professional , Jan 07, 2019 Jan 07, 2019
Please look here: Cancel your Adobe Stock membership if that does not help you need to Contact Customer Care

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Adobe Community Professional ,
Jan 07, 2019 Jan 07, 2019

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Please look here: Cancel your Adobe Stock membership

if that does not help you need to Contact Customer Care

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jan 07, 2019 Jan 07, 2019

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There is no option to cancel as is supposed to be, as per the link.

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New Here ,
Jan 07, 2019 Jan 07, 2019

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The response in this forum was not helpful.

The Adobe Help was not relevant and wrongful.

I had to "bruteforce" myself through a self-help questionnaire where all the questions and answers lead to dead ends to get to a chat. E.g. had to reference to other questions/answers that obviously is thought to be of higher value to get to a chat.

Chat was very pleasant and efficient. All honours to the Adobe Call Centre.

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Adobe Employee ,
Jan 08, 2019 Jan 08, 2019

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Hi Annie,

Glad to hear that you had contacted our support team via chat and they were able to assist you with the issue.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Adobe Community Professional ,
Jan 08, 2019 Jan 08, 2019

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Hm, I had 3 clicks to get to the chat option.

  1. Account issues
  2. Cancel my membership
  3. Show me my contact options
  4. Offered chat or phone support -- you choose.

No brute force, no no dead ends, no reference to other questions...

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jan 09, 2019 Jan 09, 2019

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I am having the same issue trying to cancel my 12 month membership.Twelve months is up and I should always have the option to cancel, but the website is not user friendly. Even finding the option to contact customer care requires you click on support options to get a number? For what??? That does not help the call move any faster. I have been on the line waiting for a representative for over 30 minutes. Decided to scroll around on the forums looking for other options that may be faster, but there seem to be none, short of waiting for customer support which I’m starting to question the existence of. This is not a service I will ever make the mistake of paying for again!

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New Here ,
Jan 09, 2019 Jan 09, 2019

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Try chat. Chat was the only way I got through.

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Adobe Community Professional ,
Jan 09, 2019 Jan 09, 2019

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LATEST

Contact Customer Care - try this one...

and here is what to click: 1 day ago

ABAMBO | Hard- and Software Engineer | Photographer

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