Cannot cancel Adobe stock, please help

New Here ,
May 01, 2021 May 01, 2021

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Hi, I tried adobe stock's 7 day free trial then cancelled it even before the trial ended. However, I recieved an email earlier regarding failed payment on it. I tried searching for answers about cancelling it but have not found any. How do I? It's just horrible.

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Adobe Community Professional ,
May 02, 2021 May 02, 2021

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Adobe stock trial is 30 days, CC trials are 7 days. In any case you are entitled to cancel during the first 14 days of the paid subscription and if you got charged you get reimbursed. If, however, a payment fails or you need help to cancel, please contact Adobe customer care. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703)

 

Please update here if you need further help.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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New Here ,
May 02, 2021 May 02, 2021

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Hi Abambo, I need further help. I really can't cancel my subscription. Thank you

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Adobe Community Professional ,
May 03, 2021 May 03, 2021

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Quote: if (...)you need help to cancel, please contact Adobe customer care. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

 

You need to contact Adobe Customer Care for this!

Regards, Abambo
Hard- and Software Engineer and Photographer.

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