CANNOT CANCEL ADOBE STOCK!

New Here ,
May 17, 2021 May 17, 2021

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I like many others cannot cancel Adobe Stock.  When I sign in to my account it doesn't allow me to see what is posted on the "help page" or the video link.  When I try to contact customer support it doesn't allow me to and tells me to contact my administrator.  I just want this cancelled.  What a nightmare. 

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Account management, Plans and purchase

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correct answers 1 Correct Answer

Adobe Employee , May 17, 2021 May 17, 2021
Ah, you will need to sign out and choose Personal when you see Personal & Company when signing in.

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Adobe Employee ,
May 17, 2021 May 17, 2021

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Hi @Chelsea W.,

You are signing into https://account.adobe.com?

EBQ

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New Here ,
May 17, 2021 May 17, 2021

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Yes, that is where I am signed in.  At the top when I click on PLANS it takes me to the Enterprise plans and doesn't let me look at individual plans.  I obviously have the trial of Stock because I received the email reminding me to cancel.  But I can't figure out how to cancel! 

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Adobe Employee ,
May 17, 2021 May 17, 2021

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Ah, you will need to sign out and choose Personal when you see Personal & Company when signing in.

EBQ

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New Here ,
May 17, 2021 May 17, 2021

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Thank you, this worked!

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New Here ,
Jul 02, 2021 Jul 02, 2021

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I just have to say that I have had a very frustrating time this past hour trying to cancel my plan through my school account! I had been logged in under the enterprise account where I had no ability to manage anything, and no trace of my order #...but your comment saved me and once I logged in through Personal, I was able to swiftly cancel!! I am truly grateful and hope more people will hopefully find this post if they are in the same boat!

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