Cannot cancel subscription

New Here ,
Sep 19, 2018 Sep 19, 2018

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I have been trying to cancel my subscription over the past 2 weeks but have been unable to do so. I go through manage plans, then cancel, and select the reason, but after I continue it issues me with an error. At first I thought it was a typical error so thought to try again later, but it keeps happening. I was now charged for another month I do not need.

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Adobe Employee , Sep 19, 2018 Sep 19, 2018
Hi Ali,Sorry to hear that you are facing issues while cancelling your Adobe Stock subscription.I have checked your account details and noticed that you had signed up for Adobe Stock subscription on 18 Aug 2018. Have you followed the steps as mentioned in the help document Cancel your Adobe Stock membership  to cancel your subscription?Also, would you mind sending us a screenshot of the error message which you get while cancelling the Stock subscription?You may also contact our support team Support FAQ: How can I contact Adobe for support?...

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Adobe Employee ,
Sep 19, 2018 Sep 19, 2018

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Hi Ali,

Sorry to hear that you are facing issues while cancelling your Adobe Stock subscription.

I have checked your account details and noticed that you had signed up for Adobe Stock subscription on 18 Aug 2018.

Have you followed the steps as mentioned in the help document Cancel your Adobe Stock membership  to cancel your subscription?

Also, would you mind sending us a screenshot of the error message which you get while cancelling the Stock subscription?

You may also contact our support team Support FAQ: How can I contact Adobe for support? for the cancellation requests.

Regards,

Twarita

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