Cannot download Adobe stock presets in any app

[#1]

Hello

I recently tried using a preset Adobe Stock template in Illustrator, Photoshop and InDesign but it would not download.

I restarted the restarted the apps and later on the pc but the issue remains. 

I tried different templates and different apps but the issue is quite persistant throughout all of the apps.

Screenshot added with the template screen and a sample download, the size of the download is shown on the top right, but no progress bar is shown or any download wil go through.

Any help is appreciated 

David

[#2]

Hello

I recently tried using a preset Adobe Stock template in Illustrator, Photoshop and InDesign but it would not download.

I restarted the restarted the apps and later on the pc but the issue remains. 

I tried different templates and different apps but the issue is quite persistant throughout all of the apps.

Screenshot added with the template screen and a sample download, the size of the download is shown on the top right, but no progress bar is shown or any download wil go through.

Any help is appreciated 

David

[#3]

Moved from Get Started to Adobe Stock.

[#4]

Hi R.,

Can you please provide the asset ID number? Also please confirm that your Creative Cloud software is the latest version.

EBQ