Cannot download Adobe stock presets in any app

Sep 29, 2019

Copy link to clipboard

Copied

Hello

I recently tried using a preset Adobe Stock template in Illustrator, Photoshop and InDesign but it would not download.

I restarted the restarted the apps and later on the pc but the issue remains. 

I tried different templates and different apps but the issue is quite persistant throughout all of the apps.

Screenshot added with the template screen and a sample download, the size of the download is shown on the top right, but no progress bar is shown or any download wil go through.

 

Any help is appreciated 

David

Views

41

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Cannot download Adobe stock presets in any app

Sep 29, 2019

Copy link to clipboard

Copied

Hello

I recently tried using a preset Adobe Stock template in Illustrator, Photoshop and InDesign but it would not download.

I restarted the restarted the apps and later on the pc but the issue remains. 

I tried different templates and different apps but the issue is quite persistant throughout all of the apps.

Screenshot added with the template screen and a sample download, the size of the download is shown on the top right, but no progress bar is shown or any download wil go through.

 

Any help is appreciated 

David

Views

42

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 29, 2019 0
Sep 29, 2019

Copy link to clipboard

Copied

Moved from Get Started to Adobe Stock.

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 29, 2019 0
Adobe Employee ,
Sep 30, 2019

Copy link to clipboard

Copied

Hi R.,

Can you please provide the asset ID number? Also please confirm that your Creative Cloud software is the latest version.

 

EBQ

EBQ

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 30, 2019 0
Resources
Buy Adobe Stock
Getting Started