Cannot download Adobe stock presets in any app

[davidd60887822]

Hello

I recently tried using a preset Adobe Stock template in Illustrator, Photoshop and InDesign but it would not download.

I restarted the restarted the apps and later on the pc but the issue remains. 

I tried different templates and different apps but the issue is quite persistant throughout all of the apps.

Screenshot added with the template screen and a sample download, the size of the download is shown on the top right, but no progress bar is shown or any download wil go through.

Any help is appreciated 

David

[Nancy OShea]

Moved from Get Started to Adobe Stock.

[WendellaBee]

Hi R.,

Can you please provide the asset ID number? Also please confirm that your Creative Cloud software is the latest version.

EBQ

[Samar24036157zhor]

same issue here, can you please help?

[JayI14]

David,

You say that you cannot download the templates in app.  Are these templates that you are seeing in the CMD+N window of the app?  Are you getting any kind of error message when you attempt this.  
I believe, if this is the issue I am thinking of, that it is a known issue and is being worked on by the Apps teams.  In the meantime there should be a workaround.  Can you find the same template on the Adobe Stock website and then license it there?  You should be able to and load it into a Library for ease in finding again and then go into the app and load the now licensed template into your project.  Can you give this a try?

Thanks,

Jay I

[davidd60887822]

Hi JayI14

It seems to be working now, even without the workaround you mentioned I got it to load in Adobe InDesign today.

I'm currently not in need of it anymore because I chose another way to create the project but thanks anyway.

Cheers

David