Cannot download pics

New Here ,
Jun 23, 2017

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I signed up for the free trial (10) pics and chose 4. But, I cannot download them for use because of lettering on the front of the pictures.

How do I access pics without words plastered on them?

It took me 15 to find this forum.  Customer service, get email, please!!!

Hi Kim,

I believe you are downloading the preview of the image which is the low-resolution image with the watermark on it.

You need to license the image in order to get rid of the watermark.

Please see Stock FAQ: How to license an image with Adobe Stock?

Let me know if you face any issues.

Regards,

Sheena

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Cannot download pics

New Here ,
Jun 23, 2017

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Copied

I signed up for the free trial (10) pics and chose 4. But, I cannot download them for use because of lettering on the front of the pictures.

How do I access pics without words plastered on them?

It took me 15 to find this forum.  Customer service, get email, please!!!

Hi Kim,

I believe you are downloading the preview of the image which is the low-resolution image with the watermark on it.

You need to license the image in order to get rid of the watermark.

Please see Stock FAQ: How to license an image with Adobe Stock?

Let me know if you face any issues.

Regards,

Sheena

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138

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Jun 23, 2017 0
Adobe Community Professional ,
Jun 23, 2017

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Jun 23, 2017 1
Adobe Employee ,
Jun 24, 2017

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Hi Kim,

I believe you are downloading the preview of the image which is the low-resolution image with the watermark on it.

You need to license the image in order to get rid of the watermark.

Please see Stock FAQ: How to license an image with Adobe Stock?

Let me know if you face any issues.

Regards,

Sheena

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Jun 24, 2017 1
New Here ,
Jun 24, 2017

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I will go back and try your suggestion.

Thank you so much!

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Jun 24, 2017 0
Adobe Employee ,
Jun 27, 2017

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You are welcome, Kim!

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Jun 27, 2017 0
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