cannot download stock images

New Here ,
Dec 10, 2018 Dec 10, 2018

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Anybody having troubles downloading stock images?

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Adobe Employee ,
Dec 10, 2018 Dec 10, 2018

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Hi there,

Sorry to hear that you are facing troubles with Adobe Stock.

I tried to download an asset from Adobe Stock and did not encounter any issues while downloading the asset.

Also, we would require some additional information, which would help us in troubleshooting the issue.

1. Have you tried to clear your browser history and restarting your browser(s)?

2. Is the issue occurring for every image or when you search one particular image? If one image, which one?

3. Have you recently installed any plugins in any of your browsers?

4. What version of the OS are you running?

5. What happens if you try to connect on a different network?

6. Are you behind a firewall?

7. What happens if you switch your browser to incognito or private mode?

We're here to help, just need a few more details.

Regards,

Twarita

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