Cannot open a licensed stock photo

New Here ,
Jun 01, 2018 Jun 01, 2018

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I licensed a stock photo

# 175179422

The extension at the end is .ai

My apple computer cannot open -

I have never had a problem opening photos

before.  Please help?

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correct answers 1 Correct Answer

Adobe Employee , Jun 01, 2018 Jun 01, 2018
Debbie,Since you do not need an Ai file, I have 1 image license to your account so that you can use it against a different image.Hope this helps!Feel free to update this thread in case of any additional questions.Regards,Twarita

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Adobe Community Professional ,
Jun 01, 2018 Jun 01, 2018

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Adobe Employee ,
Jun 01, 2018 Jun 01, 2018

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Hi Debbie,

Sorry to hear that.

I have downloaded the same image( 175179422) at my end and when I opened it using Illustrator CC, it works fine.


Can you please let me know in which application are you opening this file with so that we can further assist you?

Regards,

Twarita

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New Here ,
Jun 01, 2018 Jun 01, 2018

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Hi there,

Thank you for your response.

I didn't see where it said illustrator (ai...I get it now).

Is there a way to cancel that order? I am not planning on

ordering Illustrator at this time.

Thank you

On Fri, Jun 1, 2018 at 1:00 PM twaritar3263062 <forums_noreply@adobe.com>

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Adobe Employee ,
Jun 01, 2018 Jun 01, 2018

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Debbie,

Since you do not need an Ai file, I have 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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New Here ,
Jun 01, 2018 Jun 01, 2018

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Thank you

“Be a voice, not an echo”

Sent from my iPhone

Please forgive all spelling errors!

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Adobe Employee ,
Jun 01, 2018 Jun 01, 2018

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You are welcome!

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