My account was just transferred over from Fotolia, and I tried to download a file that I licensed. It is an "ai" file which is new to me, and I cannot open it. I tried Photoshop Elements, and I tried downloading it twice with the same results. Please help.
Sorry to hear that you are facing issues with Adobe Stock services.
Can you please share the file ID with which you are facing troubles with so that we can further assist you?
We have checked the file at our end and did not encounter any issues with the file. Since the above-file is a vector file, it will work the best with Illustrator, so I would suggest you to open it with Illustrator, not with Photoshop since Photoshop doesn’t manage vectors properly(in Photoshop the Ai file becomes rasters).
However, if you do not have Illustrator, rather than subscribing the app you can always use the 7 day trial version(in order to use the vector file you have downloaded from Adobe Stock).
You may use this link to download the trial version of Illustrator: Download a free trial or buy Adobe products | Adobe free trials & downloads
Feel free to update this thread in case of any additional questions.
Hello L. H.,
.ai files can be opened in Adobe Illustrator or Adobe Photoshop.
I do not have either of those programs. Adobe Stock will be of no use to me if I must have those.
I cannot open the AdobeStock_270249950.ai on my mac. Not any Program will open this pic. I have no chance with gimp etc. and it's not possible to konvert it in png.
Can you help me, please?
It has been said above that you need Photoshop or Illustrator to work with AI files. Which of these do you have?
None of both, I just work with Gimp.
Then you have purchased something you cannot use. Gimp is an image editor only, so only purchase PNG or JPEG stock work. AI is for people wanting a scalable vector they can use at any size, or edit as vectors.