Cannot open ai file

New Here ,
Nov 30, 2018 Nov 30, 2018

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My account was just transferred over from Fotolia, and I tried to download a file that I licensed.  It is an "ai" file which is new to me, and I cannot open it.  I tried Photoshop Elements, and I tried downloading it twice with the same results.  Please help.

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Adobe Employee , Dec 03, 2018 Dec 03, 2018
Hi Louise,We have checked the file at our end and did not encounter any issues with the file. Since the above-file is a vector file, it will work the best with Illustrator, so I would suggest you to open it with Illustrator, not with Photoshop since Photoshop doesn’t manage vectors properly(in Photoshop the Ai file becomes rasters).However, if you do not have Illustrator, rather than subscribing the app you can always use the 7 day trial version(in order to use the vector file you have downloade...

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Adobe Employee ,
Nov 30, 2018 Nov 30, 2018

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Hi Louise,

Sorry to hear that you are facing issues with Adobe Stock services.

Can you please share the file ID with which you are facing troubles with so that we can further assist you?

Regards,

Twarita

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New Here ,
Nov 30, 2018 Nov 30, 2018

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AdobeStock_55699857.ai

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Adobe Employee ,
Dec 03, 2018 Dec 03, 2018

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Hi Louise,

We have checked the file at our end and did not encounter any issues with the file. Since the above-file is a vector file, it will work the best with Illustrator, so I would suggest you to open it with Illustrator, not with Photoshop since Photoshop doesn’t manage vectors properly(in Photoshop the Ai file becomes rasters).

However, if you do not have Illustrator, rather than subscribing the app you can always use the 7 day trial version(in order to use the vector file you have downloaded from Adobe Stock).

You may use this link to download the trial version of Illustrator: Download a free trial or buy Adobe products | Adobe free trials & downloads

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Adobe Employee ,
Nov 30, 2018 Nov 30, 2018

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Hello L. H.,

.ai files can be opened in Adobe Illustrator or Adobe Photoshop.

EBQ

EBQ

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New Here ,
Nov 30, 2018 Nov 30, 2018

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I do not have either of those programs.  Adobe Stock will be of no use to me if I must have those.

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New Here ,
Jul 27, 2020 Jul 27, 2020

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Hello,

 

I cannot open the AdobeStock_270249950.ai on my mac. Not any Program will open this pic. I have no chance with gimp etc. and it's not possible to konvert it in png.

Can you help me, please?

Regards,
Markus

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Most Valuable Participant ,
Jul 27, 2020 Jul 27, 2020

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It has been said above that you need Photoshop or Illustrator to work with AI files. Which of these do you have?

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New Here ,
Jul 27, 2020 Jul 27, 2020

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None of both, I just work with Gimp.

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Most Valuable Participant ,
Jul 27, 2020 Jul 27, 2020

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Then you have purchased something you cannot use. Gimp is an image editor only, so only purchase PNG or JPEG stock work. AI is for people wanting a scalable vector they can use at any size, or edit as vectors.

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