Cannot open image

New Here ,
Sep 18, 2018 Sep 18, 2018

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Message tells me Windows Photo Viewer can't open the image because either Photo Viewer doesn't support this format or I don't have the latest updates.

But there is no click through option...What do I need to do to access the picture I have just downloaded?

Many thanks

E

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Adobe Employee ,
Sep 18, 2018 Sep 18, 2018

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Hi Emma,

I apologize for the troubles that you've been facing.

Please let me know the file ID that you've downloaded so that I can let you know the exact issue that is causing this behavior.

Regards,

Sheena

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