Cannot remove transparency layer from Adobe Stock image

[chriss72959020]

I recently licensed image #127309915 from Adobe Stock which has a transparent background layer. I downloaded it and imported it into Photoshop but the transparency remained. I then loaded it into Illustrator to inspect the layers but I could see which layer is applying the transparent background.

Can anyone help please?

Thanks,

Chris

[Brad Lawryk]

That file is an Illustrator file. You would need Illustrator to edit it.

[chriss72959020]

Thanks for the reply Brad. As mentioned in my post, I have already tried loading the image into Adobe Illustrator but could not see the offending layer causing the transparency grid background.

[KanikaS]

Looping in Om Nath Jha​ for help.

[Om Nath Jha · Accepted solution]

Hi Chris,

The background is a grouped layer within the Layer 1. Please see the attached screenshot for more details:

Hope this helps. Feel free to update the discussion if you need further assistance.

Regards,

Om

[Alejandro5EB4]

Hello,

I am struggling with this same exact issue for this same image. I am able to remove the checkered background like you showed, but end up with all that black surrounding the glowing effect (just like in the picture above). How can we get rid of the black so we only have the glow effect?

Thank you,

Alex

[Abambo]

Hi @Alejandro5EB4,

Apologies for the delayed response. I hope that you did find the solution by now.

For anyone with similar problems: The effects are designed to be applied to a dark background. Otherwise, the comp does not work.

[Shay5F88]

I'm having the same problem. Total waste of money. Bought illustrator still didn't work. The people here don't care. I've had no problem doing on Puc in the past... it's a sham..

[Abambo]

Hi @Shay5F88,

Sorry to hear that you have problems. Could you please elaborate those problems? If they are Illustrator related, you may also be better off asking your question in the Illustrator forum.

And BTW: we do care! 🙂

[Joanne2901602299z0]

In my opion, the average content creator shouldn't have to work so hard to use an image from Adobe Stock that "says" the background is transparent, when you actually need another Adobe tool to remove the checkered layer. It creates a very poor user experience. This has been a pain point for serval years so perhaps this could be a higher priority item on your to-do list? Just a thought.

[Abambo]

 the average content creator

By @Joanne2901602299z0

You mean: average content buyer…

It's not hard to use an image from Adobe stock, but you need to know your tools.

It's like driving: it's not hard, and many can drive a car. If they can drive a car, however, they can't drive necessarily a heavy truck or a racing car.

The chequered layer is sometimes necessary to show the asset effect. The trouble with this is, that when you remove the chequered layer, you get an asset that looks faulty, but is not. But switching off this chequerboard is simple:

• open in Illustrator
• look for the last layer or sublayer
• switch visibility off

What is more annoying to the buyer is, that they don't know if they get an Adobe Illustrator file and the version or if they get an EPS file. Not all Illustrator files can be opened with third-party programs or older Illustrator programs.

[Joanne2901602299z0]

Thanks for your slightly snarky but helpful expert reply -- you reinforced my point perfectly!

Experts know how to turn off the layer in Illustrator. But the "avergage content creator" who purchases a "transparent" image may not be an Adobe expert. My hope is that we can make the resources more accessbile to all with better insturctions and system support.

[Abambo]

Thanks for your slightly snarky but helpful expert reply -- you reinforced my point perfectly!

By @Joanne2901602299z0

Sorry for being snarky. 

Experts know how to turn off the layer in Illustrator. But the "avergage content creator" who purchases a "transparent" image may not be an Adobe expert. My hope is that we can make the resources more accessbile to all with better insturctions and system support.

By @Joanne2901602299z0

Sorry to be snarky again. Switching off layers and sublayers is a basic operation in Illustrator and is not expert knowledge. In Illustrator terms, I'm a mildly advanced beginner. And my somehow limited knowledge enables me to answer such basic questions. I know, however, to some, even this looks like expert knowledge.

This proves two points:

• having "expert" in the label does not mean expert in all things.
• even mildly advanced users can give expert advice, if they know the answer.