Cannot use my adobe stock plan

New Here ,
Jun 11, 2021 Jun 11, 2021

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Hi,

I've recently upgraded from a Adobe Stock plan 10 pics / mo to a 40 pics / mo.
Since that,  my account shows Credit  : 0 and if I want to get a picture, I've to buy some credits.
So I pay for a plan that I can't use...
Help will be appreciated !

TIA

adobe-stock.png

Franck

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Account management, Download, Licensing, Troubleshooting

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correct answers 1 Correct Answer

Adobe Employee , Jun 14, 2021 Jun 14, 2021
Hello Franck, This issue is fixed now, and you should have the 40 licenses now available to use. Thanks, AA

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Adobe Employee ,
Jun 11, 2021 Jun 11, 2021

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Hi Franck,

I am sorry to hear that you are facing this issue. We are working on fixing this soon. Meanwhile we have granted some licenses to unblock you. Hope this helps. 

 

Thanks,

Arya

 

 

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Adobe Employee ,
Jun 14, 2021 Jun 14, 2021

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Hello Franck,

 

This issue is fixed now, and you should have the 40 licenses now available to use.

 

Thanks,

AA

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