Cannot use the 18 images available after canceling subscription

[maggieb11642090]

I am an Adobe Creative Suite subscriber and recently tried Adobe Stock. The selection is amazing and I like the service, but I didn't need it and cancelled. I still have 18 images available to use, but when I try to download an image, I am directed to my account payment page - where everything is paid up and fine... ? Can I use the 18 images showing available to me?

[twaritar3263062 · Accepted solution]

Hi Maggie,

Sorry for the trouble it has caused to you.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 27 Mar 2018. The subscription has been suspended.

Please reach out to our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Twarita